FAQ: Message On a Mug-Inspirational 15oz Ceramic Mug

FAQ: 15oz Ceramic Mug

Q: How big is the mug?
A: The mug has a 15oz capacity, perfect for those who love a big cup of coffee or tea. Here are the dimensions:

  • Height: 4.72 inches
  • Diameter: 3.39 inches
  • Diameter (with handle): 4.92 inches

Q: Is the mug microwave-safe?
A: Yes! Our mug is completely microwave-safe, allowing you to safely heat up your drinks or food directly in the mug.

Q: Is it dishwasher-safe?
A: Absolutely. You can clean the mug in a dishwasher or wash it by hand with warm water and dish soap. It's designed for easy care.

Q: What is the printing quality like?
A: The mug features high-quality sublimation printing, ensuring that the design remains vibrant and durable, even after repeated use and washing.

Q: Can I gift this mug?
A: Yes! This large, sturdy mug makes an excellent gift for coffee or tea lovers who enjoy a refill and appreciate a high-quality design.

Q: How should I care for the mug?
A: The mug is dishwasher-safe, but for long-lasting shine and quality, you can also wash it by hand with warm water and dish soap.

Q: What materials are used for the mug?
A: This mug is made from durable white ceramic, designed to last and withstand daily use.

Q: What are your shipping rates and delivery times for the United States?
A: For orders within the U.S., we offer the following shipping options:

  • Shipping Method: Standard
  • Delivery Time: 2 - 5 business days
  • Cost:
    • First item: FREE
    • Additional item: FREE
      Note: Shipping to Alaska, Hawaii, Puerto Rico, and U.S. territories may take an additional 7 – 12 business days.

Q: How much does shipping cost to Canada?
A: For Canadian orders, the details are:

  • Shipping Method: Standard
  • Delivery Time: 10 - 30 business days
  • Cost:
    • First item: USD 6.99
    • Additional item: USD FREE

Q: What are your international shipping rates for countries outside of the U.S. and Canada?
A: For international orders, we ship worldwide with the following:

  • Shipping Method: Standard
  • Delivery Time: 10 - 30 business days
  • Cost:
    • First item: USD 10.99
    • Additional item: FREE

Production: Technology & Inks

SPOKE Custom Products is using a wide-format digital printing service that applies a white or transparent underlay to the pixels in the design area, then adds color using environmentally friendly eco-solvent inks, for more vibrant colors.

Quality control

Each item is individually inspected prior to shipping for print quality and positioning. Additionally, we inspect the item itself to ensure full and proper functionality.

Packaging control

Before being placed into a cardboard box, mugs are covered with a soft foam wrap. For single mug orders, a layer of molded pulp is used to keep the item in place. The molded pulp is made from 100% recycled paper that would have otherwise gone to a landfill. The packaging is 100% recyclable, and it offers extremely high levels of protection and should minimize breakage in transit.